Refund & Cancellation Policy

Last Updated: 01/01/2026

At theautoadvisor.in, we strive to provide valuable automotive consultation services to help users choose the right car, bike, or scooter. This Refund & Cancellation Policy outlines the terms under which you may cancel a service or request a refund.

1. Consultation Booking

• Users can book a consultation session through our website or other official communication channels.
• Once a booking is confirmed and payment is made, the consultation slot will be reserved exclusively for you.

2. Cancellation by User

• If you wish to cancel a consultation, you must notify us at least 12 hours before the scheduled consultation time.
• Cancellations made within 12 hours of the scheduled consultation will not be eligible for a refund.
• For eligible cancellations, the refund will be processed within 5–7 business days to the original payment method.

3. Rescheduling

• If you cannot attend a consultation, you may request to reschedule at least 12 hours before the scheduled time.
• Rescheduling is allowed only once per booking, subject to availability.

4. Refund Policy

a. Refunds will only be applicable in the following cases:

• Cancellation done by the user at least 12 hours in advance.
• Technical issues on our end that prevent the consultation from being conducted.
• Duplicate payments made by mistake (only the duplicate transaction will be refunded).

b. Refunds will not be provided for:

• Change of mind after the consultation has been delivered.
• Dissatisfaction with consultation outcomes (since recommendations are advisory in nature and based on information provided by the user).

5. Cancellation by Us

• We reserve the right to cancel or reschedule a consultation due to unforeseen circumstances (e.g., technical issues, consultant unavailability).
• In such cases, users will have the option to reschedule or receive a full refund.

6. Mode of Refund

• Refunds will be processed to the original payment method (bank account, UPI, credit/debit card, or wallet) within 5–7 business days.
• Processing time may vary depending on your payment provider.

7. Contact for Cancellations & Refunds